Privacy Policy
Detailed information for customers and website visitors using Provalis Pro services.
Overview
Provalis Pro respects the privacy of customers, website visitors and business contacts. This Privacy Policy explains what personal information may be collected when you browse the website, submit a rental enquiry, call us, email us or interact with our booking process.
Information we may collect
We may collect contact details such as name, phone number, email address, company name and preferred communication method; rental planning details such as pickup location, return location, rental dates, vehicle class, passenger count, luggage needs and route notes; eligibility information that may be needed later in the booking process such as license status, age range, identity verification results and payment or deposit status; technical website information such as browser type, device category, approximate region, pages visited and cookie preference; and correspondence records such as messages, calls, complaints, support requests and service notes.
How information is used
Personal information is used to respond to rental enquiries, check vehicle availability, recommend vehicle classes, explain rental requirements, prepare booking documents, coordinate pickup or delivery, manage support requests, prevent misuse of the service, comply with applicable laws, improve website clarity and maintain business records. We do not sell customer data and we do not use hidden tracking to manipulate search rankings.
Legal and practical basis
Processing may be necessary to take steps before entering a rental agreement, perform a confirmed rental contract, respond to customer requests, comply with legal obligations, protect legitimate business interests such as fraud prevention and fleet security, or rely on consent where optional cookies or marketing preferences are involved.
Retention
Rental enquiries that do not become confirmed bookings may be kept only for a reasonable follow-up period. Confirmed booking records may be retained for accounting, insurance, dispute and legal compliance purposes. Cookie choices are stored in your browser. When information is no longer required, it should be deleted, anonymised or securely archived according to the company retention schedule.
Security measures
We use practical safeguards such as limited access, HTTPS deployment, clear form fields, minimal data collection, internal handling procedures and vendor review. No website can guarantee absolute security, so customers should avoid sending sensitive documents until a secure booking channel is confirmed.
Your rights and choices
Depending on applicable law, you may request access, correction, deletion, restriction, portability or withdrawal of consent. You may also object to certain processing or ask questions about how your information is handled by contacting hello@provalis.pro.
Contact for privacy questions
Provalis Pro, Suite C-18-05, Menara Southpoint, Mid Valley City, 59200 Kuala Lumpur, Malaysia. Phone: +60 3-2779 8456. Email: hello@provalis.pro.